I’d like to talk about social networking with a slight glance to the bookselling world.
So, there are four main networks at the moment that are relevant. Facebook, Twitter, Google+ and LinkedIn. Each is unique and each is similar. None have had a remarkable effect on my various areas of business.
Let’s compare the four in terms of connections. For me Google+ is the outstanding winner here, I’ve been on there less than six months and am in 57 people’s circles, 57 people want to hear what I have to say (apparently). I have 80 followers on Twitter and 36 fans on Facebook, I have 17 connections on LinkedIn. Having said that, I’ve never really pushed myself on the various networks, just waiting really.
Of course, connections mean different things on different channels and you’d expect to have more on Twitter where you only post short messages; people have less to consume so can consume more widely. Facebook has traditionally been more intimate, you only have people you know as friends etc. but this is changing and people are subscribing to things they like to hear more about – especially brands. LinkedIn isn’t quite working for me at the moment as I fail to see what it offers over other sites other than the close relationship with profession. It should allow professionals to communicate in a professional manner, but sites like Google+ offer this in a more personal way. Google+ seems to be working at the moment as it’s quite easy to connect to people, though the lack of brand is getting more pertinent by the day. Let’s have a look in detail at each.
Ok, I never really understood Twitter until I used it via Flipboard on my iPad, which automatically traverses links in a tweet and displays the content. It read like a newspaper with people’s thoughts interleaved. Something I never got from the site itself. I never really look at Twitter though as there’s just too much information. I find that using Google Reader is much more productive. Twitter should work well for commerce though, and I usually list my books on there. I’ve never sold anything via Twitter or had much site traffic from it, probably because it gets lost in the torrent of information. Though if I filtered it and it was used by other dealers more often it could be very good. It could be the real-time equivalent of catalogue listings or books-for-sale listings that used to be in the circulars or printed magazines. The book trade really could get on board with this. Imagine for a while that Twitter was used only by booksellers and collectors. I’d tweet that I was looking for a first edition of a book, and dealers could retweet that to their colleagues. I’d tweet that I had a book for sale and a similar pattern of dissemination would occur. Tags could be used to request information. It could be the ultimate distributed communication system, though there’d be a large tendency to allow more noise to filter in simply because of the wider reach.
So in terms of commerce, Facebook is starting to work; I read something recently that 25% of consumer choice at Christmas will be influenced by Facebook, e.g. recommendations, marketing etc. How would the book trade utilise Facebook? Well, in largely the same manner as it would Twitter, only it’s flow is slightly slower and with more detail. You can’t easily process 100 Facebook stories every hour, so you’d be looking for a higher level of specificity with finer detail. The intimacy factor would play a part here to as the people you connect with on Facebook tend to be people that you would communicate in greater depth with. This would be significant for creating repeat business and long-lasting business connections.

Like I said before, LinkedIn should be the network of choice for a business, but it just isn’t working. Part of the issue is that it’s not a commerce platform; there’s no real connection between vendor and consumer. Secondly, you have to ‘cheat’ the system to talk to someone you don’t know. It should create somewhat formal channels to allow serious discussion and professional links, only the book trade isn’t particularly formal; most of us are a little more colourful than LinkedIn encourages through its interface.
I’ve been a big supporter of Google+ since the beginning and still am. I think it’s starting to really take shape. The circles model could work really well; you can pick your stream, i.e. who you want to listen too, you can pick your audience, i.e. who you want to talk to. The level of intimacy is somewhere between Twitter and Facebook, creating a common ground akin to a wedding party; you have a common connection which is enough to allow some level of mutual familiarity. This multiplex communication is key in my opinion; I feel much more comfortable commenting on a ‘stranger’s’ post on Google+ than elsewhere, simply because of this often tenuous connection. As far as the book trade and commerce goes, this could work really well but isn’t fully supported yet. Twitter would allow catalogue announcements for example via a common hashtag, there’s nothing comparable in Google+, you filter by person not by content, but I’m sure Google will address this soon. As for commerce, well, as there’s no brand concept yet on Google+ – though it’s now promised forthcoming functionality – so commerce is at a personal level. I list my new books on Google+ individually (it’s very easy via Google Reader). I don’t see it as a particularly useful channel for commerce just yet, something which I can say for the other channels too, and it certainly doesn’t have the brand promotion that Facebook does. But in the future, as information gets filtered more smoothly, it could really work.
Now, consider each of the above in a slightly different light: imagine that all your colleagues, clients, suppliers and everyone else is on each of the networks. The possibilities are great. Twitter would be great for a quick glance at books for sale or books wanted. Facebook would be great for promoting your brand and content. Google+ would be great for promoting your content and getting connected. Let’s forget about LinkedIn for now. So what’s the problem? Well, two things: adoption and audience access. Twitter has the big audience but the adoption rate in book trade is minimal simply because the audience is too diluted and there’s no tangible ROI. Facebook has the big audience but the adoption rate is low because the nodes in the network are too distinct; it’s hard to reach out to your market, the market has to come to you. Google+ has the desired audience access (i.e. you can post all the content you want and connect with people in a comfortable manner) but it doesn’t have a widespread adoption.
So why not create a specific social network for the book trade? Well, I tried that for a couple of years and the adoption rate was too low, also, most people don’t want another site to be visiting. The specificity of a trade-based network would also discourage growth. So, may as well use the framework within existing networks. The next step is to encourage adoption within the trade – get an account on each of the networks, add everyone you know within the trade, add the people that they know. On Google+ this last part works really well; I have people adding me who I have no connection with and know nothing about but they’ve added me because they want to listen to my public messages, they want to create that connection. The communication channel is more fluid than email, it’s an active stream, not a series of letters. When this is reached there’s an inversion of control provided by Google; we’re not competing to get the top spot on Google’s search, we’re competing to build the greatest audience, but more importantly, an audience that we can share for mutual benefit.
Now, to finish, I’d like to gauge a little on how this article is received. If you read this on Twitter, then please retweet, if you read it on FaceBook then please like it, if you view it through Google+ then please +1 it, of course, you can comment if you like too.
Disclaimer: the above is in no way a cunning ploy to get this article spread!



